Welcome to our virtual practice tour

Arrival

You can Find Us easily as our distinctive red brick building on Midland Road is well signed and well lit at night. The approach to the building from the free Car Park is wide and easily accessible with no steps.

Waiting Room

We will try to keep your wait for an appointment as short as possible. First appointments are scheduled to be 15 minutes long. In the waiting room we have display stands with a range of pet care products and accessories. There is an overhead screen displaying our Pet Information Channel which provides pet healthcare advice and further information about our services . There is a notice board displaying the range of prices for routine examinations, vaccinations, routine neutering procedures and some frequently used prescription drugs. Our waiting room, like the rest of the building, is air-conditioned for the comfort of pets and clients.

Reception

You will be greeted at reception by one of our friendly staff. Our appointments run promptly to time and we will try not to keep you waiting.

Consulting Room

Our consulting rooms are all air-conditioned and provide a quiet comfortable environment for your pet's examination. First examinations are always scheduled to be 15 minutes. Our records are all computerised and we record every important detail of your pet. There are weighing scales both set in the floor and also on the table so the weight of every pet from a Great Dane down to a hamster size can be accurately recorded. You will notice that we regularly take and record your pets weight because important information regarding their health can be gained by monitoring this.

Prep/Treatment Room

This is the main treatment area for all patients that are admitted to the practice. Blood tests and any pre-operative preparation for surgery is carried out here as well as medications given to hospitalised patients. This little dog is having an I/V drip line placed.

Operating Theatre

Major operations are carried out here in sterile conditions. Patients are carefully monitored by a nurse at all times whilst surgical procedures are performed. Rapid acting anaesthetics, modern equipment and electronic monitoring all enhance patient safety and speed recovery from the anaesthesia.

Xray Room

We have a digital automatic processor to provide us with very high quality xray images to diagnose your pet's problem. This is an digital xray of a cats abdomen showing very clear images of the internal organs.

Dog Ward

One of the features of the recent refurbishment of the practice was to allow enough space to create separate dog and cat wards for hospitalised patients. Now dogs have their own air-conditioned and heated kennels which give them space and comfort.

Cat Ward

Cats now have a separate ward to themselves away from the Dog ward. So now they can relax and be calm and less stressed. The ward is air-conditioned and heated to keep them in optimal comfort whilst hospitalised with us.

Laboratory

Having our own laboratory to process blood samples and examine tissue samples allows us to get results quickly and minimises the waiting time for a diagnosis. Most results from our laboratory are available the same day. Patients undergoing surgery will have their 'pre-operative blood tests' analysed the same morning prior to their operation. Skin and ear samples are examined under the microscope for the presence of bacteria, fungal or parasite infections so that we can quickly start the correct treatment.

Pharmacy

We stock a variety of pharmaceutical products and nutritional supplements for your pet's health and well being. If you know you are going to need a repeat supply it is very helpful if you can give us 24-48 hours notice. We can then assure the products are in-stock and waiting for your collection.

Office

Working away, usually behind the scenes, in the upstairs office are our Practice Administration Team. Caroline Whiddett VN VPAC, pictured here, is assisted by Samantha McGrath and Hester Small RVN. All accounts and administration matters are dealt with by Caroline and her team. The team
ensure that clients receive important information from the practice such as our new client information packs, reminders about vaccinations or repeat prescriptions. They keep our office running as smoothly and efficiently as possible. If you do have a query on any of these matters you can telephone the office on 01442 216048 and ask for Caroline, Samantha or Hester.